Returns & refunds

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day you (or someone you nominate, other than the carrier) receive the goods. If your order arrives in several parcels, the period ends 14 days after you receive the last one.

To cancel, tell us clearly before the cancellation period ends. You can email support@reitek.shop with your name, order number and the items you want to cancel, or use our model cancellation form. You do not have to use the form.

Our extended returns window

On top of your legal right to cancel, we accept change-of-mind returns for up to 28 days after delivery. Items returned under this extended window should be unworn, unwashed and in their original condition with any tags attached. This does not reduce your legal rights.

How to send items back

1. Email support@reitek.shop with your order number and the items you are returning. We reply within 1 to 2 working days with the return address and instructions.
2. Send the items back within 14 days of telling us you want to cancel. Pack them securely and keep your proof of postage.
3. We confirm by email when the return has been received.

Returns are sent to our supplier’s returns address, which may be outside the UK. Please use a tracked service.

Return postage costs

• Change of mind: you pay the cost of sending items back.
• Faulty, damaged or incorrect items: we pay. Email us photos of the problem and we will arrange the return or tell you how to claim back your postage.

Refunds

• We refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them back, whichever is earlier.
• If you cancel your whole order, we also refund the standard delivery charge you paid. If you chose a more expensive delivery option, we refund only the cost of standard delivery.
• Refunds are made to the original payment method. We do not charge a fee for refunds. Your bank or card provider may take a few extra working days to show the money in your account.
• We may reduce a refund if the value of an item has been reduced because it was handled more than was necessary to check it, for example worn outside, washed or damaged. You may try items on as you would in a shop.

Faulty or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described:

• within 30 days of delivery you can reject it for a full refund;
• after 30 days, and within 6 months, you are entitled to a repair or replacement first, and if that is not possible or does not fix the problem, a refund;
• after 6 months you may still have rights, and we will look at each case fairly.

Please email support@reitek.shop with your order number and photos of the fault. Sale items have exactly the same rights.

Cancelling before dispatch

If your order has not been dispatched yet, email us as soon as possible and we will cancel it and refund you in full, including delivery.

Questions

Email support@reitek.shop. We reply within 1 to 2 working days.