Delivery policy
Last updated 17 September 2026
In short: we deliver to UK addresses. Orders are sent by our supplier, usually from outside the UK. Allow 1 to 3 working days for processing and 7 to 14 working days for delivery after dispatch. Standard delivery is £3.95, free on orders of £45 or more.
Where we deliver
We currently deliver to addresses in the United Kingdom only. Checkout will only accept a UK delivery address.
How your order is sent
REITEK does not keep stock in the UK. When you place an order, our supplier picks, packs and sends it directly to you. Parcels are usually dispatched from outside the UK. If your order contains several items, they may arrive in separate parcels on different days. You only pay delivery once per order.
Delivery times
| Stage | Typical time |
|---|---|
| Order processing (before dispatch) | 1 to 3 working days |
| Delivery after dispatch | 7 to 14 working days |
Working days are Monday to Friday, excluding UK bank holidays. These are typical times, not guaranteed dates. Busy periods, customs checks and carrier delays can add time. We email you when your order is dispatched, with a tracking link where the carrier provides one.
Delivery costs
- Standard UK delivery: £3.95 per order.
- Free standard delivery on orders of £45 or more (after any discount).
The delivery price is always shown in your basket and at checkout before you pay. All prices are in pounds sterling (GBP).
Import VAT, customs duty and charges
If a carrier asks you to pay any charge on delivery for a parcel worth £135 or less, please contact us before paying so we can look into it.
Parcels with a value of more than £135 are treated as imports. The carrier may ask you to pay UK import VAT (20% of the value including delivery), any customs duty and a handling fee before releasing the parcel. These amounts are set by HMRC and the carrier and are not included in our prices. If an order is sent in several parcels, each parcel is assessed separately. A reminder is shown in your basket and at checkout when your order is over £135.
Tracking and missing parcels
If your tracking has not updated for 7 days, or your parcel has not arrived within 30 days of the day you placed your order, email support@reitek.shop with your order number. We will chase the carrier. If the parcel cannot be found or delivered, you can choose a replacement (where available) or a full refund, including delivery.
If tracking shows a parcel as delivered but you cannot find it, please check with neighbours and your building’s post room, then contact us as soon as possible so we can open a carrier investigation. Goods remain our responsibility until they are delivered to you.
Wrong address or failed delivery
Please check your delivery address carefully. If you spot a mistake, email us straight away. We can only change the address before the order is dispatched. If a parcel is returned to the sender because the address you gave was incorrect, we refund the items once it is returned to our supplier, less the delivery charge. If a parcel is returned because it was not collected, we treat this as a cancellation and refund the items and the standard delivery charge in full.